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FAQ's

Below FAQ's are some common concerns of our clients before purchasing your items, if you have other questions, please just send it to sales@blackdragonfireworks.com

What is the best way to order?

Ordering via our online website is usually quicker and can be done in your own time. If, however, you need any help or advice, please feel free to call us at the office on +44 (0)20 7298 5576 or on the move +44 (0) 773 443 1 344 or email us at sales@blackdragonfireworks.com

Please note, due to UK firework regulations on the transportation of hazardous goods, our carriage costs carry a slight premium. We have absorbed the majority of the costs ourselves. We have a fixed delivery charge dependant on the quantity of products ordered. They are listed below excluding VAT.

  1. Customer Collection - No Charge
  2. UK Next Day Orders (Excludes Ireland) - £12.50 (Ex. VAT)
  3. London Same Day Orders (Orders before 2pm) - From £17.50 (Ex. VAT) 
  4. UK Saturday Orders (Excludes Ireland) - £25.00 (Ex. VAT) 

Please make sure you are available to take delivery or the couriers will charge an additional delivery charge for re-delivery which we will have to debit from your card. Please ensure there will be someone at the delivery address to avoid this extra charge.

This will depend on what delivery charge you wish to pay for. We offer same day, next day and also a 3-4 day service. Prices will fall as you extend the delivery schedule.

We accept any of the following payment cards:

Visa, Mastercard, Eurocard, Visa Debit, Switch (UK only), Solo (UK only), Delta, and JCB.

Our contact numbers are:  +44 (0)20 7298 5576 or +44 (0) 773 443 1 344 available from 9am - 6pm daily. You may also contact us by email at sales@blackdragonfireworks.com and we will get back to you as soon as possible.

We place safety first. All our fireworks comply with the Pyrotechnic Articles (Safety) Regulations 2015, and are marked with UKCA (or CE) conformity, showing they meet the essential safety requirements for sale in Great Britain. 

Under UK law, consumer fireworks must also be correctly categorised (e.g. as F-category fireworks) and meet performance standards around safety distance, construction and noise. 

While some fireworks may be used indoors (where permitted), they are still not toys. Please always follow the manufacturer’s safety instructions and use them responsibly.

Should you require information, yes we can. As a company safety is of utmost importance. Safety comes first! If you are not sure of any safety points please do not hesitate to contact us. We will be happy to help.

By default, our website applies a zero delivery charge for all new customer accounts that have not yet registered their delivery address details. Until a delivery address has been entered, our website does not know where to deliver or even if the customer actually wants the products to be delivered. Once a customer inputs their delivery address details, it is at this stage that our site applies the relevant delivery charge, based on location and preferred delivery day.